The Steps of the Claims Process Explained

Since 1996, Thomson Broadbent have represented over 90,000 homeowners and landowners with property compensation claims. From our extensive experience, we have found that sometimes homeowners and landowners are reluctant to initiate a compensation claim. Often, this is due to fearing it will be an overly complicated process, take up too much of their time, or they will be entirely out of their depth.

With Thomson Broadbent, we make the claims process as straightforward and as hassle-free as possible. We take care of the entire process on your behalf, meaning you can relax whilst we do the legwork and provide you with updates as to how your claim is proceeding.

Below, we outline the simple steps for one of the services we offer, ensuring compensation for high voltage electrical equipment. 

Step 1: Complete the Authority to Act form  

Properties all across the UK are affected by high voltage electrical equipment being within their property boundary. Homeowners are entitled to compensation due to the negative impact this equipment has on their property value.

We write to property owners that we believe would be eligible for compensation due to high voltage equipment being within their property boundary. Therefore, if you have received one of our letters and would like to take advantage of our successful track record, you will need to complete the Authority to Act in respect of Electricity Equipment form. The Authority to Act form is a document that grants us the authority to represent you during the claims process.   

If we have written to you, you can check if you are eligible by completing our eligibility form. Based on the information you provide; we may ask you to complete and the Authority to Act Form or a member of our team may do further checks free of charge.

Step 2: We gather the supporting evidence on your behalf 

Once we have received your completed and signed Authority to Act Form, our team will begin all the necessary technical processes, including equipment validation, land registry checks, and carrying out property inspections if needed.

These processes are inclusive of our fee, which is only payable once you have received your settlement figure. 

Step 3: We submit your claim to the Distribution Network Operator (DNO)

Based on the evidence gathered, we submit a compensation claim to the DNO for the estimated loss in value to your property caused by the high voltage electrical equipment.

Step 4: We chase the operator on your behalf

If needed, we will chase the Distribution Network Operator for an offer. This service is also included in our fee. 

Step 5: The DNO makes an initial offer

The DNO will either agree with our compensation claim amount or they will make a counteroffer. At which point, we will then move into the negotiation stage.

Our experience allows us to easily handle the negotiation process with the DNO’s surveyors, taking into account legal and valuation precedents in order to achieve the best possible outcome for you.

Step 6: You receive the compensation payment from the DNO

We present the offer to you. Once the offer has been signed by you it is then forwarded on to the District Network Operator to countersign and make payment. You will then receive your compensation payment.

We can help you

We are regulated by the Royal Institution of Chartered Surveyors (RICS), with over 24 years of specialist experience in land compensation claims.

For more information, please feel free to contact a member of our dedicated team by emailing or calling 01536 264101.


By | 2020-10-22T17:11:56+01:00 September 18th, 2020|