Road, Rail & Airport
Frequently Asked Questions
If you would like us to act on your behalf, please complete the enquiry form on the Road, Rail and Airport page.
The compensating authority will only accept one claim per property and will only deal with one Agent. Please note that by appointing more than one firm to represent you can significantly delay the processing of your claim. As a general rule, the first appointed Agent is the one which will see the claim through completion, any others will normally withdraw in favour of the first appointed Agent. However, some firms reserve the right to charge for abortive work. If you cannot recall whether you have already appointed an Agent please call for further advice.
If the property is subject to a mortgage then the rules require the compensating authority to obtain your lender’s permission to pay the compensation directly to you. Very occasionally a lender may request that the compensation is used to reduce the mortgage balance, however, we have only known this to happen when the account is in arrears.
We have successfully negotiated compensation for over 40,000 homeowners affected by a variety of transport and utility infrastructure schemes. Thomson Broadbent is the UK’s leading RICS regulated residential property compensation consultancy.
Our commission is up to 20% plus VAT of any compensation negotiated. Please note our fee is not due until the compensating authority has paid your compensation. If the claim proves unsuccessful we confirm that we bear all the costs and you will have NOTHING to pay.
Compensation is payable to homeowners in respect of the loss in value of the property caused by noise, dust, pollution and artificial lighting arising from the use of the new works.
Normally claims can only be served after the first and before the seventh anniversary (sixth anniversary in Scotland) of the Relevant Date. If an interest in a property is disposed of (transferred or sold) during the first year after the scheme opening then your claim needs to be submitted before the transfer is completed as the right to make a claim will pass once the property has been disposed.
Owners (including landlords) of any residential property provided they own the subject property on the day the scheme officially opens (the Relevant Date) and on the day the claim is served. The property has to be occupied on the day the claim is served.