Our response to COVID-19
Firstly, we hope that this blog post finds you, your friends, family and loved ones safe and well.
In these extraordinary and challenging times, and as organisations across the world respond to the outbreak of the coronavirus (COVID-19), we wanted to update you on what Thomson Broadbent is doing to continue delivering our services to you.
The Government has announced measures to slow the spread of the virus and it is essential that we all take action to protect ourselves and those around us. We take the health, safety and well-being of our clients and colleagues extremely seriously. We are also committed to providing continuity of service to our clients. As such on Wednesday 18th March 2020, we have enacted our Business Continuity Plan (“BCP”).
WHAT WE HAVE DONE SO FAR
To date, the following actions have been taken to assist in reducing the spread of coronavirus and to protect our clients, colleagues and business;
- The majority of our workforce is now working from home with a small number of key colleagues remaining at our head office to maintain postal operations. This means that our telephone lines and online live chat services are open as usual.
- We will be increasing the amount of surveys we conduct remotely using digital technologies wherever. However, we have for the safety of our colleagues and clients, temporarily suspended all on-site inspections.
- All face-to-face meetings and events have been cancelled, and we are instead using video conferencing to mitigate any interruption to our service.
CORRESPONDENCE AND DOCUMENTS
In order to minimise the need for our clients to leave their home to send documentation back to us, we are utilising e-Signature software. This means you will be able to sign the necessary documents on a PC, tablet or phone. This reduces the need for our clients to visit the post office and means we receive your signed documentation much quicker.
Unfortunately, some authorities still require an original ink signature and for this, plans are already in place to deal with postal deliveries. However, we will be increasing the use of electronic communication (including emails) and would kindly ask that our clients also use email or the live chat on our website wherever possible.
We will update our website as our Business Continuity Plan changes and are committed to maintaining our usual standards of service to our clients during this challenging time.
IMPACT ON CASE TIME-FRAMES
Whilst we at Thomson Broadbent are able to maintain our usual standards of service, some of the authorities and electricity networks may not be able to maintain their usual service levels. At present, it is not certain what impact the current situation will have on the time-frame of individual cases, however, we will update our website with further information regarding this matter as we become aware of any impact this may have.
Most notably, we have received confirmation from Highways England that they have closed their office estate meaning that Part One case progression with this authority will effectively cease for an initial period of three weeks from 25th March 2020.
All Electricity Distribution Network Operators have confirmed that they will continue progressing Wayleave and Easement cases.
If you need to contact us, please email firstname.lastname@example.org or alternatively you can call us on 01536 264101.