CUSTOMER SATISFACTION SURVEY RESULTS

We are happy to report that our service is outstanding! When we asked our previous clients to score us out of 10, they gave us an average score of 9.2!

At Thomson Broadbent, our clients are our number one priority and we pride ourselves on providing a high standard of service to them. We encourage feedback from our clients and strive to always provide honest and balanced advice.

Every instruction we receive is allocated to one of our Case Officers (sometimes called Consents Officers) who will be responsible for the management of your case throughout the entire process. We also have support teams that can handle most queries on the first phone call.

Don’t just take our word for it, here’s what some of our clients said on our most recent satisfaction survey*;

“Everything went smoothly … exceptionally well-organised!”

“Very straightforward and transparent process.”

“Your service was comprehensive and very efficient.”

“Easy to deal with, easy to understand and contact, pleasant and helpful staff who responded quickly…”

“Simple. Clear. Successful. Great professional service.”

“Excellent, honest and delivered as promised.”

“The company listened to my appeal, reviewed my case and admitted I was entitled to have an agreement. Not many [companies] admit they were wrong!”

“You kept us in touch and as I said you have done all the hard work for us thank you very much.”

*Based on 243 responses to our Client Satisfaction Survey. This information was correct as of 21/08/2020. For further verification please email: customercare@thomsonbroadbent.co.uk

By | 2020-09-04T15:22:13+01:00 September 4th, 2020|